| TERMINAL 1 (MAIN TERMINAL)
FACILITIES:
Baggage Trolleys: Available at the main entrance to the terminal and in the Baggage Reclaim Halls.
Rendezvous Point: On the ground floor in the main concourse adjacent to the American Express Bank.
Tour Operators Desks: On the ground floor in the main concourse. The desks are normally staffed 2 hours before
flight departure, for tickets on departure only.
Taxis: Outside the Millenium Link Block.
Car Hire Companies: In the Millenium Link Block.
- Avis 0121-782-6183
- Europcar 0121-782-6507
- Hertz 0121-782-5158
- National 0121-782-5481
- Budget 0121-782-2266
FOREIGN EXCHANGE FACILITIES:
A Bureau de Change for the sale, purchase and exchange of foreign currency and travellers cheques as well as cheque encashment
(with a current bank card). American Express Cardmember Services and the sale of travel insurance is situated on the ground
floor.
A recent addition for disabled customers is a till allowing wheelchair access and a loop system for the hard of hearing.
Further Bureau de Change are situated in the International Baggage Reclaim Hall and the International Departure Lounge
Both are open daily:
May 1-Sept 30: 0500-2200 hours
Oct 1-April 30: 0500-2100 hours
American Express Europe Ltd:
- Tel: 0121-767-7804
- Fax: 0121-782-2445
Barclays & Nat West automated cash dispensers are available on the ground floor. An American Express cash dispenser
with 'Link' facilities is situated on the ground floor .
GENERAL INFORMATION:
Telephones: Available throughout the terminal.
Postal Facilities: On the ground floor in the main concourse.
Ticket Desks: For scheduled airlines, located on the ground floor in the main concourse.
Left Luggage: From 1st April situated first floor, next to Boots. Also offering key holding and baggage delivery
service. 1 April-31 Oct: 24 hours 1 Nov-31 Mar: 0500-2100
Medical Centre: The Airport's first aid facilities are available 24 hours daily. Tel: 0121-767-7137
Passport Photo Machine: In the main concourse on the ground floor.
Fax Facility: Credit card-operated machines are available in the Business Booths in the Departure Lounge.
Nappy Changing Rooms: Available at all times and situated on the first floor and also in the Departure Lounge
from the end of March 2000.
Executive Lounges: Both handling agents, MAS & Servisair have lounge facilities for their customer airlines.
Business services available in each lounge. For further information contact either handling agent.
Business Booths: In the Departure Lounge with credit card operated phone/email/modem/fax facilities.
Smoking Areas: We have designated areas for smoking and they are within the Granary buffet area and The Abraham
Darby Pub on the first floor, and within the Departure Lounge catering outlets, Costa Coffee and Shakespeare Pub.
TERMINAL 2 (EUROHUB)
Information Desk: On the ground floor in main concourse. Open 0600-2300
hours. Enquiries: 0121-767-7502/3
Arrivals Information: For information on arriving flights see, BBC1/2 Ceefax on page 449 or ITV Teletext page
192 or dial 0121-767-5511.
CHECK-IN, DEPARTURES & ARRIVALS:
- Check-In Desks: On the ground floor in the main concourse.
- Departure Lounges: On the first floor.
- Arrivals Concourse: On the ground floor in the main concourse.
FACILITIES:
Baggage Trolleys: Available at the main entrance to the terminal and in the Baggage Reclaim Halls.
Taxis: The taxi rank is located outside the Millenium Link Block.
Car Hire Companies: In the Millenium Link Block.
- Avis: 0121-782-6183
- Europcar: 0121-782-6507
- Hertz: 0121-782-5158
- National: 0121-782-5481
- Budget: 0121-782-2266
Banking Facilities: On the first floor, a Bureau de Change for the sale, purchase and exchange of travellers
cheques and foreign currency as well as cheque encashment (with a current bank card). Open: Mon-Fri: 0530-2200/Sat &
Sun: 0600-2200. A further Bureau de Change is situated in the International Baggage Reclaim Hall. Travelex: Tel: 0121-782-1717
Telephones: Available throughout the terminal.
Ticket Desks: On the ground floor in the main concourse adjacent to the check-in desks.
Medical Centre: The Airport's first aid facilities are available 24 hours daily. Tel: 0121-767-7137
Business Centre: Services include a small meeting room, fax, photocopying, telephone, typewriter and word processor.
During Travelex business hours, secretarial assistance is also available. Incoming Fax Number: 0121-767-3622 Travelex:
Tel: 0121-782-1717
Nappy Changing Rooms: Available at all times and located in the departure lounge and adjacent to the Information
Desk on the ground floor.
BA Terraces Lounge: Situated in the departure lounges.
Smoking Areas: Designated areas for smoking in the departure lounges.
DISABLED:
Assistance: Help with baggage and Check-In is available by contacting the Airport Information Desk prior
to arrival.
Terminal Buildings: All passenger facilities are easily accessible on the ground floor and first floors by using
the signposted lifts. Wheelchairs are available on request. MINICOM (hearing for the deaf): To help the deaf and hard
of hearing with elephone information, a MINICOM system is installed at the Terminal 1 (Main Terminal) Airport Information
Desk. Special MINICOM number: 0121-767-8084 We have staff available on the Information Desk who can use sign language.
Induction Loop System: To amplify announcements for passengers wearing hearing aids.
Passenger Embarkation/Disembarkation: Airlines make their own arrangements for the care of disabled travellers and assistance
will be given in getting to and from the aircraft using either a wheelchair or the purpose- built lift vehicle.
Car Parking for Disabled Passengers If you intend your stay to be less than four hours, spaces are available in the Short-Stay
car park close to the terminal building. For longer periods, spaces on the ground floor of the Multi-Storey car park are
available. These are situated adjacent to Terminal 1 (Main Terminal) to which there is access via a covered walkway. Should
you require assistance please press the 'Assist' button situated at the entrance/exit to car park. Please note that car
parking is charged at the normal commercial rates and that parking outside the terminal buildings, in the designated space,
is restricted to five minutes. National Car Parks: 00-44-(0)121-767-7861
Toilet Facilities: Toilets for disabled travellers are provided throughout both terminal buildings as well as
in the Multi-Storey car park for which the keys are held in the Multi-Storey car park control room.
Publications for Disabled Passengers: CARE IN THE AIR - Advice for Handicapped Travellers, is a booklet published
by the Air Transport Users Committee and can be obtained from:
Air Transport Users Committee (AUC)
5th Floor,
Kingsway House,
103 Kingsway
London
WC2B 6QX
CAR HIRE:
Pre-booking your car hire fo your holiday is recommended. To book you car hire online through 123 Car Hire please
click here.
AIRPORT HOTELS:
There are a variety of Birmingham airport hotels that you can book online. Many of our UK airport hotels also
offer a package including airport parking that can cost less than parking alone, or not much more. To book online click
here.
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